Email Internal Link   Email External Link  

Inquiry Details

Search this Inquiry


Inquiry Name:

Inquiry into WA’s Automotive Smash Repair Industry

Date Commenced:16 May 2018
Tabling Date:29 Nov 2018
Inquiry Status:Current

Committee Name:

Economics and Industry Standing Committee

House:Legislative Assembly

Members Conducting Inquiry
Members:Ms Jessica Jane Shaw MLA
Mr Sean Kimberley L'Estrange MLA
Mr Yaz Mubarakai MLA
Mr Stephen James Price MLA
Hon. Donald Terrence (Terry) Redman MLA


Staff Members: Dr David Worth (Principal Research Officer)
Mr Lachlan Gregory (Research Officer)

Contact Details

Phone No:08 9222 7469
Fax No:08 9222 7804
Postal Address:
Email: Click here to send an email to this Committee

Terms of Reference:The Economics and Industry Standing Committee resolved to inquire into and report on:

1) Automotive smash repair work and whether it is being carried out to adequate safety and quality standards in Western Australia;

2) The current Motor Vehicle Insurance and Repair Industry Code of Conduct, its governance structure and dispute resolution mechanisms and whether it is effective at regulating the relationship between repairers and insurers, and in serving consumer interests;

3) Consumer choice, consumer protection and consumer knowledge in respect of contracts and repairs under insurance policies; and

4) The business practices of insurers, and repairers, including vertical integration in the market, the transparency of those business practises and implications for consumers.

The Committee will report to the House by 29 November 2018.


Important Information


Legislative Council Guide to Making Submissions to a Parliamentary Committee

Making a Submission to a Parliamentary Committee of the Legislative Assembly
Giving Evidence to a Parliamentary Committee of the Legislative Assembly



Deadline for Submissions:
25 Jun 2018

Unless a venue is specified, hearings are held at the
Legislative Assembly Committee Rooms, Level 1/11 Harvest Tce, West Perth

Hearing Dates:

Date

Time

Venue

Organisation

Witnesses

Broadcasted In

Pub/Priv

06/27/201809:15 AMAboriginal People’s Meeting Room, PHMotor Trade Association of WA Mr Stephen Moir, CEO; and Ms Marie Donato, Division Manager Public
06/27/201810:00 AMAboriginal People’s Meeting Room, PHRoyal Automobile Club of WAMr Andrew O’Hara, CEO, RAC Insurance; Mr Will Golsby, General Manager Corporate Affairs; and Mr Brad Chalder, Supplier Relationship Manager Public
06/27/201810:45 AMAboriginal People’s Meeting Room, PHDepartment of Mines, Industry Regulation and Safety Mr David Smith, Director General; Mr Peter Gow, A/Deputy Director General for Industry Regulation and Consumer Protection; and Mr David Hillyard, Commissioner for Consumer Protection Public
09/12/201809:30 AMMeeting Room 2Suncorp GroupMr Rob Bartlett, Executive Manager, Joint Venture Operations Public
09/12/201810:30 AMMeeting Room 2IAGMr Troy Johns, Specialist, Industry Relations, Risk and Governance; Mr Steven Fitzpatrick, Executive General Manager, Short Tail Claims Public
09/19/201810:30 AMMeeting Room 2Insurance Commission of WAMr Richard Howe, Deputy Chief Executive Public

Videos:

Related Written Submissions:

Written Submission by Australian Association of Progressive Repairers- Mr Greg Preston, CEO received on 31 May 2018
Written Submission by Thornlie Towing received on 22 Jun 2018
Written Submission by Motor Trade Association of Western Australia (Inc.) received on 22 Jun 2018
Written Submission by Department of Mines, Industry Regulation and Safety received on 22 Jun 2018
Written Submission by AAAC Towing received on 22 Jun 2018
Written Submission by Nova Smash Repairs received on 22 Jun 2018
Written Submission by Royal Automobile Club of WA (Inc) received on 25 Jun 2018
Written Submission by Insurance Council of Australia received on 25 Jun 2018
Written Submission by Institute of Automotive Mechanical Engineers received on 27 Jun 2018
Written Submission by Great Southern Smash Repair received on 27 Jun 2018
Written Submission by Insurance Commission of Western Australia received on 9 Jul 2018
Written Submission by City Towing received on 9 Aug 2018
Written Submission by Suncorp Group Limited- Mr Paul Sofronoff (Head of Motor Claims Assessing and Repair) received on 10 Sep 2018

Related Transcripts of Evidence:

• Evidence by Department of Mines, Industry Regulation and Safety- Mr David SMITH (Director General), Mr Peter GOW (Acting Deputy Director General, Industry Regulation and Consumer Protection), Mr David HILLYARD (Commissioner for Consumer Protection) on 27/06/2018
• Evidence by Motor Trade Association of Western Australia- Mr Stephen Moir (Chief Executive Officer) and Ms Marie Donato (Division Manager) on 27/06/2018
• Evidence by RAC WA- Mr Andrew O'Hara (Chief Executive Officer, RAC Insurance Pty Ltd), Mr William Golsby (General Manager, Corporate Affairs, RACWA) and Mr Brad Chalder (Supplier Relationship Manager, RAC Insurance Pty Ltd) on 27/06/2018
• Evidence by IAG- Mr Steven Fitzpatrick (Executive General Manager, Short Tail Claims) and Mr Troy Johns (Specialist Industry Relations, Governance and Risk) on 12/09/2018
• Evidence by Suncorp Group- Mr Rob Bartlett (Executive Manager Joint Venture Claims Operations) on 12/09/2018
• Evidence by Insurance Commission of WA- Mr Richard HOWE (Deputy Chief Executive) on 19/09/2018

Related Documents/Response to Questions on Notice: