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Inquiry into WA’s Automotive Smash Repair Industry

Inquiry status:Past
Date commenced:16 May 2018
Tabling date:29 Nov 2018
Deadline for submissions:25 Jun 2018
Date Ended:29 Nov 2018
Committee:Economics and Industry Standing Committee
House:Legislative Assembly
Important Information:
Terms of Reference:The Economics and Industry Standing Committee resolved to inquire into and report on:

1) Automotive smash repair work and whether it is being carried out to adequate safety and quality standards in Western Australia;

2) The current Motor Vehicle Insurance and Repair Industry Code of Conduct, its governance structure and dispute resolution mechanisms and whether it is effective at regulating the relationship between repairers and insurers, and in serving consumer interests;

3) Consumer choice, consumer protection and consumer knowledge in respect of contracts and repairs under insurance policies; and

4) The business practices of insurers, and repairers, including vertical integration in the market, the transparency of those business practises and implications for consumers.

The Committee will report to the House by 29 November 2018.

Related Documents/Response to Questions on Notice:
Unless a venue is specified, hearings are held at the Legislative Assembly Committee Rooms, Level 1/11 Harvest Tce, West Perth
27 Jun 201809:15 AMAboriginal People’s Meeting Room, PHMotor Trade Association of WA Mr Stephen Moir, CEO; and Ms Marie Donato, Division Manager
27 Jun 201810:00 AMAboriginal People’s Meeting Room, PHRoyal Automobile Club of WAMr Andrew O’Hara, CEO, RAC Insurance; Mr Will Golsby, General Manager Corporate Affairs; and Mr Brad Chalder, Supplier Relationship Manager
27 Jun 201810:45 AMAboriginal People’s Meeting Room, PHDepartment of Mines, Industry Regulation and Safety Mr David Smith, Director General; Mr Peter Gow, A/Deputy Director General for Industry Regulation and Consumer Protection; and Mr David Hillyard, Commissioner for Consumer Protection
12 Sep 201809:30 AMMeeting Room 2Suncorp GroupMr Rob Bartlett, Executive Manager, Joint Venture Operations
12 Sep 201810:30 AMMeeting Room 2IAGMr Troy Johns, Specialist, Industry Relations, Risk and Governance; Mr Steven Fitzpatrick, Executive General Manager, Short Tail Claims
19 Sep 201810:30 AMMeeting Room 2Insurance Commission of WAMr Richard Howe, Deputy Chief Executive
Related Transcripts of Evidence:
Evidence by.. Department of Mines, Industry Regulation and Safety- Mr David SMITH (Director General), Mr Peter GOW (Acting Deputy Director General, Industry Regulation and Consumer Protection), Mr David HILLYARD (Commissioner for Consumer Protection) on 27 Jun 2018
Evidence by.. Motor Trade Association of Western Australia- Mr Stephen Moir (Chief Executive Officer) and Ms Marie Donato (Division Manager) on 27 Jun 2018
Evidence by.. RAC WA- Mr Andrew O'Hara (Chief Executive Officer, RAC Insurance Pty Ltd), Mr William Golsby (General Manager, Corporate Affairs, RACWA) and Mr Brad Chalder (Supplier Relationship Manager, RAC Insurance Pty Ltd) on 27 Jun 2018
Evidence by.. IAG- Mr Steven Fitzpatrick (Executive General Manager, Short Tail Claims) and Mr Troy Johns (Specialist Industry Relations, Governance and Risk) on 12 Sep 2018
Evidence by.. Suncorp Group- Mr Rob Bartlett (Executive Manager Joint Venture Claims Operations) on 12 Sep 2018
Evidence by.. Insurance Commission of WA- Mr Richard HOWE (Deputy Chief Executive) on 19 Sep 2018
Related Reports:
Report No Title Date tabled Related documents
4 Western Australia's Smash Repair Industry: Structural Challenges29 Nov 2018More...