CORONAVIRUS
— RAPID ANTIGEN TESTS — REGIONS
374. Hon COLIN de GRUSSA to the Leader of the House
representing the Premier:
I refer to the response provided to
my question without notice 348.
(1) Why have
households that received email confirmation and tracking information from
Australia Post, and have since received advice from Australia Post that their
delivery has either been delayed or will be forwarded to their post office box,
not received these rapid antigen kits, despite being ordered with the correct
address?
(2) Can the Premier please explain why households that
received email confirmation and tracking information from Australia
Post, and the item was returned to sender due to an incorrect address or
information, were not notified that the item had been returned to sender, given
that Australia Post must have had a valid email address to send the tracking
information to in the first place?
(3) Can the
Premier please explain what actions the state government is taking to
investigate why households have not received their RAT kits when a valid email
and contact details have been provided?
Hon SUE
ELLERY replied:
I thank the honourable member for
some notice of the question.
(1) If a correct
address was supplied and a delivery was subsequently not able to be provided,
that is an operational matter for Australia Post.
(2) If Australia
Post has received the parcel for delivery and it becomes return to sender due
to an incorrect address, registrants will receive a return to sender
notification via either the AusPost app or email. If a registrant has not
received a notification from Australia Post, they should contact 13COVID for
further investigation.
(3) As the Premier outlined yesterday, rapid antigen
test kits have been delivered to 715 000 households, with a further 32 000
orders dispatched. Of the 715 000 deliveries to households, approximately 22 000
were returned to sender due to issues with invalid addresses or incorrect
information provided at registration. The Western Australian government is
contacting households that have not received their RATs with further
information on how to receive their free RATs. This communication will be sent
to households that have a valid registration and whose RATs have been returned
to sender, or when they have contacted 13COVID advising that they have not
received their RATs. This will include an option for the RATs to be resent via
mail or for people to collect them at key locations.