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Parliamentary Questions


Question On Notice No. 1624 asked in the Legislative Council on 14 September 2023 by Hon Dr Steve Thomas

Question Directed to the: Parliamentary Secretary to the Minister for Energy
Parliament: 41 Session: 1


Question

I refer to both Synergy and Horizon Energy, for each month from 1 June 2023 to 31 August 2023, and I ask:
(a) how many residential disconnection notices have been issued for each entity;
(b) how many residential disconnections have occurred for each entity; and
(c) what was the number of applications received and Hardship Utility Grants Scheme payments made for each entity form 1 June 2023 to 31 August 2023?

Answered on 17 October 2023

Horizon Power

(a-c)

 

Month

Disconnections notices*

Disconnections completed**

Re-energisations**

HUGS#

Applications received

Applications

Approved##

Jun 23

1647

353

265

25

29

Jul 23

1087

235

200

27

31

Aug 23

929

204

157

19

16

 

*

This figure includes disconnection notices for customers who have vacated their property without closing their associated account.

**

Refers to non-payment disconnection and reconnections only. Horizon Power does not capture this data for non-application disconnections.

#

HUGS applications received and approved by Department of Communities, which administers the scheme.

##

Received applications are not necessarily approved in same month.

 

Synergy

(a)

Month

Residential non-payment disconnections notices

June 2023

470

July 2023

1,353

August 2023

1,383

 

(b)

Month

Residential non-payment disconnections

June 2023

311

July 2023

852

August 2023

1,055

 

Month

Residential non-payment reconnections

June 2023

278

July 2023

635

August 2023

793

 

(c)

Month

No. of HUGS applications Received

No. of HUGS paid

June 2023

960

867

July 2023

1,187

1,069

August 2023

1,156

1,066