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Parliamentary Questions

Question Without Notice No. 910 asked in the Legislative Council on 9 November 2021 by Hon Tjorn Sibma

Minister responding: Hon A. Sanderson
Parliament: 41 Session: 1

Answered on


910. Hon TJORN SIBMA to the minister representing the Minister for Commerce:

I refer to complaints and concerns raised on or on behalf of residents of retirement villages.

(1) Which branch or department within the Consumer Protection division has principal authority for these matters?

(2) What is the staffing of this branch or department, presently?

(3) How many complaints are under investigation or have been investigated and closed within the previous 18 months?


I thank the honourable member for some notice of the question. The following answer has been provided to me by the Minister for Commerce.

(1) The property industries directorate of the Consumer Protection division has principal authority for retirement village matters.

(2) The staffing is 73 full-time equivalent staff.

(3) In the past 18 months, the directorate has received 50 complaints related to retirement villages. The majority, 36, were resolved through a process of conciliation and compliance. Of the remaining 14, five are currently under investigation and nine investigations have been closed.