CONSUMER PROTECTION —
RETIREMENT VILLAGE DISPUTES
910. Hon TJORN SIBMA to the minister representing the
Minister for Commerce:
I refer to complaints and concerns
raised on or on behalf of residents of retirement villages.
(1) Which branch or department within the Consumer
Protection division has principal authority for these matters?
(2) What is the staffing of this
branch or department, presently?
(3) How many
complaints are under investigation or have been investigated and closed within
the previous 18 months?
STEPHEN DAWSON replied:
I thank the honourable member for
some notice of the question. The following answer has been provided to me by
the Minister for Commerce.
(1) The property industries directorate of the
Consumer Protection division has principal authority for retirement
(2) The staffing is 73 full-time
(3) In the past
18 months, the directorate has received 50 complaints related to retirement
villages. The majority, 36, were resolved
through a process of conciliation and compliance. Of the remaining 14, five are
currently under investigation and nine investigations have been closed.