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Parliamentary Questions

Question Without Notice No. 903 asked in the Legislative Council on 9 November 2021 by Hon Dr Brian Walker

Minister responding: Hon R. Saffioti
Parliament: 41 Session: 1

Answered on

TRANSPERTH — CUSTOMER SATISFACTION AND PERFORMANCE RATINGS

903. Hon Dr BRIAN WALKER to the minister representing the Minister for Transport:

I refer the minister to the posters that have appeared on a variety of Transperth services in recent weeks, headed ''How We're Tracking'', advertising the fact that 93.9 per cent of trains ran on time in April, May and June 2021, while passengers reported a 94.0 per cent overall satisfaction rating. Acknowledging that these figures are effectively meaningless without comparative figures for previous quarters, will the minister share the timeliness and satisfaction figure for the preceding 12 months; and, if not, why not?

Hon SUE ELLERY replied:

I thank the honourable member for some notice of the question. The Public Transport Authority publishes monthly on-time performance figures on the Transperth website dating back to 2012. On-time performance figures for the train network from February 2020 to March 2021 are—it would not be entirely accurate for me to say—in tabular form, but there is a long list of percentages. I wonder whether I might ask for that component of the answer to be incorporated into Hansard.

[Leave granted for the following material to be incorporated.]

2020

February:� 91.37%

March:� 93 .41%

April:� 98.52%

May:� 96.41%

June:� 95.36%

July:� 95.50%

August:� 96.25%

September: 96.90%

October:� 98.00%

November: 96.53%

December: 95.37%

2021

January:� 93.41%

February:� 94.96%

March: ��94.13%

 

The overall customer satisfaction rating for 2021 at 94 per cent; 2020, 92.2 per cent; and 2019, 92.6 per cent, referred to by the member, is available on page 28 of the Public Transport Authority Annual Report 2020–21 tabled in the Legislative Council on 12 October 2021.