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Parliamentary Questions


Question On Notice No. 2820 asked in the Legislative Council on 18 February 2020 by Hon Martin Aldridge

Question Directed to the: Parliamentary Secretary representing the Minister for Health
Parliament: 40 Session: 1


Question

I refer to the launch of the Urgent Care Clinics, and I ask:
(a) how many appointments have been booked by the hotline to date;
(b) how many appointments have been booked by the phone application to date;
(c) of those appointments identified in (a) and (b) above, how many appointments were considered after hours being before 8am and after 5pm;
(d) how many patient bookings identified in (a) and (b) above, were bulk-billed as per the Labor election commitment;
(e) has the West Australian Primary Healthcare Alliance, provided data or briefing material to the Minister or the Department of Health to date, on the operation of the initiative; and
(f) if yes to (e), please table all relevant advice received?

Answered on 31 March 2020

I am advised:

 

(a) The Healthdirect 1800 helpline has transferred almost 440 calls direct to a Network practice as of 29 February 2020.

 

(b) Over 445 people have completed the online booking process for an urgent care appointment through the booking providers as of 29 February 2020.

           

(c)-(d) Detailed analysis of data on the pilot taking into account appointment figures and trends captured through the Network’s reporting mechanisms will be formally undertaken quarterly, commencing in March 2020.

 

(e) No, the Department of Health and the WA Primary Health Alliance as partners to this initiative will jointly undertake the analysis and reporting.

 

(f) Not applicable.