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Parliamentary Questions


Question Without Notice No. 241 asked in the Legislative Council on 3 June 2021 by Hon James Hayward

Parliament: 41 Session: 1

SYNERGY AND HORIZON POWER — PAYMENT PLANS

241. Hon JAMES HAYWARD to the minister representing the Minister for Energy:

I refer to requested payment plans from Synergy and Horizon Power to help customers manage the payment of their power bills.

For each year 2017 to 2021 to date, what was the total number of customers who —

(a) were on payment plans;

(b) requested total payment plans; and, subsequently, how many requests were rejected; and

(c) were referred to financial counsellors?

Hon ALANNAH MacTIERNAN replied:

I thank the member for the question. The following information has been provided to me by the Minister for Energy. The answer to (a) is in tabular form and I seek leave to have that incorporated into Hansard.

[Leave granted for the following material to be incorporated.]

Synergy

(a)

 

2017

2018

2019

2020

2021 to date

Payment plans

167,098

234,429

175,756

148,959

57,710

Horizon Power

(a)

 

2017

2018

2019

2020

2021 to date

Payment plans

2,668

2,370

3,054

2,958

3,131

 

(b) Neither Synergy nor Horizon record the number of payment plans requested that they do not approve.

(c) Neither Synergy nor Horizon record the number of customers they refer to financial counsellors.