SYNERGY AND HORIZON POWER — PAYMENT PLANS
241. Hon JAMES HAYWARD to the minister representing the
Minister for Energy:
I
refer to requested payment plans from Synergy and Horizon Power to help
customers manage the payment of their power bills.
For each year 2017 to 2021 to date,
what was the total number of customers who —
(a) were on payment plans;
(b) requested total payment plans;
and, subsequently, how many requests were rejected; and
(c) were referred to financial
counsellors?
Hon
ALANNAH MacTIERNAN replied:
I
thank the member for the question. The following information has been provided
to me by the Minister for Energy. The answer to (a) is in tabular form
and I seek leave to have that incorporated into Hansard.
[Leave granted for the following
material to be incorporated.]
Synergy
(a)
|
2017
|
2018
|
2019
|
2020
|
2021
to date
|
Payment
plans
|
167,098
|
234,429
|
175,756
|
148,959
|
57,710
|
Horizon
Power
(a)
|
2017
|
2018
|
2019
|
2020
|
2021
to date
|
Payment
plans
|
2,668
|
2,370
|
3,054
|
2,958
|
3,131
|
(b) Neither Synergy nor Horizon
record the number of payment plans requested that they do not approve.
(c) Neither Synergy nor Horizon
record the number of customers they refer to financial counsellors.