TRANSPERTH — CUSTOMER SATISFACTION AND PERFORMANCE
RATINGS
903. Hon Dr BRIAN WALKER to the minister representing the
Minister for Transport:
I refer the minister to the posters
that have appeared on a variety of Transperth services in recent weeks, headed ''How
We're Tracking'', advertising the fact that 93.9 per cent of
trains ran on time in April, May and June 2021, while passengers reported a 94.0 per cent overall satisfaction rating.
Acknowledging that these figures are effectively meaningless without comparative figures for previous quarters, will the
minister share the timeliness and satisfaction figure for the preceding
12 months; and, if not, why not?
Hon SUE
ELLERY replied:
I thank the honourable member for
some notice of the question. The Public Transport Authority publishes monthly
on-time performance figures on the Transperth website dating back to 2012.
On-time performance figures for the train network from February 2020 to March
2021 are—it would not be entirely accurate for me to say—in
tabular form, but there is a long list of percentages. I wonder whether I might
ask for that component of the answer to be incorporated into Hansard.
[Leave granted for the following material
to be incorporated.]
2020
February:�
91.37%
March:�
93 .41%
April:�
98.52%
May:�
96.41%
June:�
95.36%
July:�
95.50%
August:�
96.25%
September:
96.90%
October:�
98.00%
November:
96.53%
December:
95.37%
2021
January:�
93.41%
February:�
94.96%
March:
��94.13%
The
overall customer satisfaction rating for 2021 at 94 per cent; 2020, 92.2 per cent;
and 2019, 92.6 per cent, referred to by the member, is available on page
28 of the Public Transport Authority Annual Report 2020–21
tabled in the Legislative Council on 12 October 2021.