CHILD PROTECTION —
CASEWORKERS — WORKLOAD
1015. Hon NICK GOIRAN to the Leader of the House representing
the Minister for Child Protection:
I refer to the minister's
final revised answer to my question without notice 888, which was provided on
17 September 2019.
(1) Is the sixth day of each calendar month the
regular date for the monthly workload management data capture?
(2) If no to (1), which day is?
(3) On which date was the error in the
caseloads of three workers first identified?
(4) On which date were those three
errors addressed?
Hon ALANNA
CLOHESY replied:
On behalf of the Leader of the House,
I thank the honourable member for some notice of the question. The following
response has been provided by the Minister for Child Protection.
(1)–(4) The
management of caseloads is the responsibility of team leaders and district
directors on a day-to-day basis. The monthly workload management report is one
tool that is used to manage and provide a snapshot of caseloads. Data relating
to workload management is captured in ASSIST and reports are run at midnight on
the first Friday of every month. To increase data quality, interim reports are
run on the first Monday of every month and are sent to the district directors
in the lead-up to the monthly data capture for the purpose of quality
assurance.
The error was identified on 2
September 2019 and the discrepancies were corrected on 9 September 2019.