CORONAVIRUS —
SAFEWA APP — OUTAGE
1078. Hon WILSON TUCKER to the minister representing the
Minister for Health:
I refer the minister to the SafeWA
app outage reported on 30 November.
(1) What was the nature of the
technical issue that caused the outage?
(2) How long did the outage last?
(3) How many estimated users were
affected by the outage?
Hon
STEPHEN DAWSON replied:
I thank the honourable member for
some notice of the question.
(1) Health support services are
currently reviewing the nature of the technical issue.
(2) On Monday, 29 November 2021 the approximate outage
time was 4.5 hours and on Tuesday, 30 November 2021 the approximate
outage time was five hours.
(3) Historical SafeWA data indicates that an estimated
349 000 individual users typically use the app at these times, as per
the following breakdown: Mondays, 4.30 pm to 9.00 pm, 91 100 users; and
Tuesdays, 11.15 am to 4.15 pm, 257 900 users.