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Parliamentary Questions


Question Without Notice No. 1078 asked in the Legislative Council on 2 December 2021 by Hon Wilson Tucker

Parliament: 41 Session: 1

CORONAVIRUS — SAFEWA APP — OUTAGE

1078. Hon WILSON TUCKER to the minister representing the Minister for Health:

I refer the minister to the SafeWA app outage reported on 30 November.

(1) What was the nature of the technical issue that caused the outage?

(2) How long did the outage last?

(3) How many estimated users were affected by the outage?

Hon STEPHEN DAWSON replied:

I thank the honourable member for some notice of the question.

(1) Health support services are currently reviewing the nature of the technical issue.

(2) On Monday, 29 November 2021 the approximate outage time was 4.5 hours and on Tuesday, 30 November 2021 the approximate outage time was five hours.

(3) Historical SafeWA data indicates that an estimated 349 000 individual users typically use the app at these times, as per the following breakdown: Mondays, 4.30 pm to 9.00 pm, 91 100 users; and Tuesdays, 11.15 am to 4.15 pm, 257 900 users.