Question On Notice No. 384 asked in the Legislative Assembly on 15 March 2022 by Ms M.J. Davies
Question Directed to the: Minister for Water
Parliament: 41 Session: 1
Question
On the Water Corporation advice article in relation to non-standard service agreements (https://www.watercorporation.com.au/Help-and-advice/Non-standard-water-service/Non-standard-service/Non-standard-service-agreement), there is a reference that Water Corporation has identified properties that will require a change to their non-standard agreement or require a non-standard agreement for the first time. Please advise:
(a) How many of these agreements were found due to changes in IT systems for the individual financial years:
(i) 2020-2021;
(ii) 2021-2022; and
(iii) 2022-to date; and
(b) How many of these agreements were found due to changes to guidelines for the individual financial years:
(i) 2020-2021;
(ii) 2021-2022; and
(iii) 2022-to date?
Answered on 14 June 2022
(a) (i) In 2020-2021, Water Corporation identified 636 customers, or 756 accounts (as some customers have multiple accounts), who may require a non-standard service agreement regarding the quality of their water or continuity of supply for the first time.They also identified 717 accounts whereby a new/changed non-standard service agreement may be required, relating to flow rate, water pressure or location of meter.
(ii)-(iii) None
(b) (i)-(iii) None