Question On Notice No. 547 asked in the Legislative Council on 22 February 2022 by Hon Wilson Tucker
Question Directed to the: Leader of the House representing the Premier
Parliament: 41 Session: 1
Question
(1) Who developed the ServiceWA app?
(2) What agencies are responsible for the ServiceWA app?
(3) What is the estimated cost of developing the ServiceWA app?
(4) What service providers provide ongoing support for the ServiceWA app?
(5) What is the estimated cost of ongoing support for the ServiceWA app?
Answered on 22 March 2022
(1) Genvis Pty Ltd.
(2) There are multiple agencies with responsibility for certain elements of the application. The Department of the Premier and Cabinet is responsible for technology, the Department of Health is responsible for SafeWA and the WA Police Force is responsible for G2G.
(3) The cost of developing the application was $570,000.
(4) The current support model has three providers. Technical support is delivered by Genvis Pty Ltd. Phone support is delivered via 13 33 WA, which is operated by the Department of Transport. Email support is provided by the Department of the Premier and Cabinet.
(5) The estimated cost of ongoing support is approximately $1 million per annum.