Inquiry into WA’s Automotive Smash Repair Industry

Inquiry status:

Past

Date commenced:

16 May 2018

Tabling date:

29 Nov 2018

Deadline for submissions:

25 Jun 2018

Date Ended:

29 Nov 2018

Committee

Economics and Industry Standing Committee (2017 - 2021)

House:

Legislative Assembly

Important Information:

Terms of Reference:

The Economics and Industry Standing Committee resolved to inquire into and report on:

1) Automotive smash repair work and whether it is being carried out to adequate safety and quality standards in Western Australia;

2) The current Motor Vehicle Insurance and Repair Industry Code of Conduct, its governance structure and dispute resolution mechanisms and whether it is effective at regulating the relationship between repairers and insurers, and in serving consumer interests;

3) Consumer choice, consumer protection and consumer knowledge in respect of contracts and repairs under insurance policies; and

4) The business practices of insurers, and repairers, including vertical integration in the market, the transparency of those business practises and implications for consumers.

The Committee will report to the House by 29 November 2018.

Submission Number	Submitting person/organisation
001	Australian Association of Progressive Repairers- Mr Greg Preston, CEO received on 31 May 2018
002	Motor Trade Association of Western Australia (Inc.) received on 22 Jun 2018
003	AAAC Towing received on 22 Jun 2018
004	Thornlie Towing received on 22 Jun 2018
005	Department of Mines, Industry Regulation and Safety received on 22 Jun 2018
006	Nova Smash Repairs received on 22 Jun 2018
007	Royal Automobile Club of WA (Inc) received on 25 Jun 2018
008	Insurance Council of Australia received on 25 Jun 2018
009	Great Southern Smash Repair received on 27 Jun 2018
010	Institute of Automotive Mechanical Engineers received on 27 Jun 2018
011	Insurance Commission of Western Australia received on 9 Jul 2018
012	City Towing received on 9 Aug 2018
14	Suncorp Group Limited- Mr Paul Sofronoff (Head of Motor Claims Assessing and Repair) received on 10 Sep 2018

Unless a venue is specified, hearings are held at the
Legislative Assembly Committee Rooms, Level 2, 2 Parliament Place, West Perth

Date	Time	Venue	Organisation	Witness
27 Jun 2018	09:15 AM	Aboriginal People’s Meeting Room, PH	Motor Trade Association of WA	Mr Stephen Moir, CEO; and Ms Marie Donato, Division Manager
27 Jun 2018	10:00 AM	Aboriginal People’s Meeting Room, PH	Royal Automobile Club of WA	Mr Andrew O’Hara, CEO, RAC Insurance; Mr Will Golsby, General Manager Corporate Affairs; and Mr Brad Chalder, Supplier Relationship Manager
27 Jun 2018	10:45 AM	Aboriginal People’s Meeting Room, PH	Department of Mines, Industry Regulation and Safety	Mr David Smith, Director General; Mr Peter Gow, A/Deputy Director General for Industry Regulation and Consumer Protection; and Mr David Hillyard, Commissioner for Consumer Protection
12 Sep 2018	09:30 AM	Meeting Room 2	Suncorp Group	Mr Rob Bartlett, Executive Manager, Joint Venture Operations
12 Sep 2018	10:30 AM	Meeting Room 2	IAG	Mr Troy Johns, Specialist, Industry Relations, Risk and Governance; Mr Steven Fitzpatrick, Executive General Manager, Short Tail Claims
19 Sep 2018	10:30 AM	Meeting Room 2	Insurance Commission of WA	Mr Richard Howe, Deputy Chief Executive